pilbet Privacy Policy

This Privacy Policy ("Policy") describes how pilbet ("pilbet," "we," "us," or "our") collects, uses, processes, stores, and discloses personal information about individuals ("you," "your," or "Player") who access or use the pilbet online gaming platform, including the website located at pilbet.cam and all associated services, games, features, and mobile experiences (collectively, the "Platform").

pilbet is committed to protecting the privacy and security of the personal information entrusted to us by our Players. We process personal data in a lawful, fair, and transparent manner, and only for the specific, explicit, and legitimate purposes described in this Policy.

By creating a pilbet Account, accessing the Platform, or otherwise interacting with pilbet's services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the pilbet Platform.

For the purposes of applicable data protection law, pilbet is the data controller responsible for the personal data collected and processed through the Platform. As data controller, pilbet determines the purposes and means of processing your personal data in accordance with this Policy.

If you have any questions about how pilbet processes your personal data, wish to exercise your data subject rights, or wish to raise a data privacy complaint, you may contact the pilbet Data Privacy team by email at [email protected]. Please mark your correspondence clearly as a "Data Privacy Inquiry" or "Data Subject Request" so that it can be directed to the appropriate team promptly.

pilbet serves Players across the Philippines, including in Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions. Our data processing practices are designed to be consistent with the obligations that apply in the jurisdictions where our Players are located.

pilbet collects various categories of personal data depending on how you interact with the Platform. The categories we collect, and the contexts in which they arise, are set out below:

pilbet does not knowingly collect or process special categories of sensitive personal data (such as health data, biometric data used for identification, political opinions, or religious beliefs) unless strictly required by applicable regulation and with your explicit consent. Where government ID documents submitted for KYC verification incidentally contain such information, it is processed solely for identity and age verification purposes and is not used for any other purpose.

pilbet collects personal data through the following means:

4.1 Direct Collection

You directly provide personal data to pilbet when you: register a pilbet Account; complete KYC identity verification; make deposits or withdrawal requests; contact the pilbet support team via live chat or email; participate in promotions or surveys; or update your Account profile settings.

4.2 Automated Collection

pilbet automatically collects certain technical and usage data each time you access the Platform. This is collected through server logs, cookies, web beacons, and similar tracking technologies. This automated collection is necessary for the Platform to function correctly, for security monitoring, and for performance optimization. Please refer to Section 8 of this Policy for more detail on cookies and tracking technologies.

4.3 Third-Party Sources

pilbet may receive personal data about you from third parties in limited circumstances, including: identity verification service providers used to assist with KYC processing; payment service providers (such as GCash, Maya, BPI, and BDO) who confirm payment method ownership during verification; fraud detection and prevention services; and regulatory bodies where required by applicable law. Data received from third parties is handled in accordance with this Policy and applicable data protection obligations.

pilbet uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, and administering your pilbet Account, including processing your registration, verifying your identity and age, and enabling your access to Platform features.
• Service Delivery: Providing the gaming services you request, processing your bets and wagers, crediting winnings to your Account wallet, and delivering live dealer streams and other real-time Platform features.
• Payment Processing: Facilitating deposits to and withdrawals from your pilbet Account wallet through your chosen payment methods, including GCash, Maya, bank transfer, and other supported channels.
• KYC and Compliance: Verifying your identity, age, and payment method ownership as required by applicable gaming regulations and anti-money laundering obligations; conducting ongoing monitoring to detect suspicious account or transaction activity.
• Customer Support: Responding to your inquiries, resolving Account issues, and handling complaints through the pilbet support team.
• Security: Detecting, investigating, and preventing fraudulent activity, unauthorized Account access, bonus abuse, and other prohibited conduct on the Platform.
• Responsible Gaming: Administering responsible gaming tools including deposit limits, loss limits, session reminders, and self-exclusion; monitoring gaming patterns to identify signs of potential problem gambling where required by regulation.
• Marketing: Where you have provided consent or where we have a legitimate interest, sending you promotional communications about pilbet's games, bonuses, and special offers. You may withdraw marketing consent at any time — see Section 12.
• Platform Improvement: Analysing usage patterns, game performance data, and Player behavior in aggregate (anonymized where possible) to improve the Platform, add new features, and enhance the overall Player experience.
• Legal Compliance: Meeting pilbet's obligations under applicable laws, gaming regulations, anti-money laundering rules, data protection legislation, and court or regulatory orders.

pilbet processes your personal data on the following legal bases, depending on the specific processing activity:

• Contract Performance: Processing necessary for the performance of the contract between you and pilbet — i.e., operating your Account, delivering gaming services, and processing payments.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC verification, anti-money laundering monitoring, age verification, and regulatory reporting.
• Legitimate Interests: Processing carried out for pilbet's legitimate business interests, including fraud prevention, Platform security, abuse detection, and aggregate analytics for Platform improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in the context of direct marketing communications and certain non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

pilbet does not sell your personal data to third parties for their independent marketing or commercial purposes. pilbet may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

7.1 Service Providers

pilbet engages trusted third-party service providers to assist in delivering the Platform and associated services. These include: KYC identity verification providers; payment processors and e-wallet operators (GCash, Maya, BPI, BDO, UnionBank, Metrobank, and others); cloud hosting and infrastructure providers; game software providers (such as JILI, Pragmatic Play, and PG Soft) for the operation of their respective games; customer support platform providers; fraud detection and security monitoring services; and analytics providers. All service providers are subject to contractual data processing agreements that restrict their use of your data to the specific services they provide to pilbet.

7.2 Regulatory and Law Enforcement Authorities

pilbet may disclose personal data to gaming regulatory authorities, financial intelligence units, law enforcement agencies, courts, or other government bodies where required to do so by applicable law, regulatory obligation, or valid legal process. pilbet will, where legally permissible and practicable, notify you of such disclosures.

7.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of all or substantially all of pilbet's assets, personal data held about Players may be transferred to the relevant successor entity. In such cases, pilbet will provide notice to affected Players as required by applicable law and will ensure that the receiving entity is bound by data protection obligations consistent with this Policy.

The pilbet Platform uses cookies and similar tracking technologies to deliver, maintain, secure, and improve the user experience. A cookie is a small text file placed on your device when you visit the Platform. pilbet uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your pilbet Account, security cookies that protect against cross-site request forgery, and load-balancing cookies. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences — such as your language setting, responsible gaming tool configurations, and last-visited game category — so that you don't have to re-enter these each session. These are set based on your Platform interactions.
• Performance and Analytics Cookies: Collect aggregated, anonymized information about how Players use the Platform — pages visited, game categories accessed, error pages encountered, and session duration. This data helps pilbet improve the Platform. These cookies require your consent.
• Marketing Cookies: Used to deliver relevant promotions and to track the effectiveness of pilbet's marketing communications. Only set where you have provided consent.

You can manage your cookie preferences through the cookie settings panel available on the Platform, or through your browser settings. Note that disabling certain cookies may impact your ability to use all features of the pilbet Platform. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites.

pilbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The specific retention periods applied to different categories of personal data are as follows:

• Account and identity data: Retained for the duration of your active pilbet Account and for a minimum of five (5) years following Account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and gaming history: Retained for a minimum of five (5) years following the date of the transaction or gaming session, as required by applicable gaming and financial regulations.
• KYC verification documents: Retained for a minimum of five (5) years following submission, or for such longer period as may be required by applicable regulation.
• Customer support communications: Retained for three (3) years following the closure of the relevant support interaction, to assist with dispute resolution and quality assurance.
• Marketing preference records: Retained for as long as you hold an active pilbet Account, and for three (3) years following Account closure to demonstrate compliance with consent requirements.
• Technical and usage data: Retained in identifiable form for up to twelve (12) months; may be retained longer in anonymized, aggregated form for statistical analysis.

When personal data is no longer required for any legitimate purpose and no legal retention obligation applies, pilbet will securely delete or anonymize the data in accordance with its data destruction procedures.

pilbet implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All communications between your device and the pilbet Platform are encrypted using 256-bit SSL/TLS protocols, the same standard used by Philippine banks for online banking services.
• Encryption at rest: Sensitive personal data stored in pilbet's systems — including financial data and KYC documents — is encrypted at rest using industry-standard encryption methods.
• Access controls: Access to personal data is strictly limited to authorized pilbet personnel and service providers with a demonstrated operational need. Access is granted on a least-privilege basis and subject to role-based access controls and authentication requirements.
• Security monitoring: pilbet operates continuous security monitoring systems to detect and respond to unauthorized access attempts, unusual activity, and potential security incidents in real time.
• Penetration testing and security audits: The Platform undergoes regular security testing and third-party audits to identify and remediate potential vulnerabilities before they can be exploited.
• Employee training: pilbet staff with access to personal data receive regular training on data privacy, information security, and phishing awareness.

Despite these measures, no electronic transmission over the internet or data storage system can be guaranteed to be 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, pilbet will notify you and the relevant regulatory authority in accordance with applicable legal requirements and within the timeframes prescribed by law.

Under applicable data protection law, including the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by pilbet:

• Right to be informed: The right to receive clear, transparent information about how your personal data is processed — which this Policy provides.
• Right of access: The right to request a copy of the personal data pilbet holds about you, together with information about how it is processed.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected. Many details can be updated directly in your pilbet Account settings; others require a formal request to our support team.
• Right to erasure ("right to be forgotten"): The right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right is subject to overriding legal and regulatory retention obligations that may require pilbet to retain certain data even after Account closure.
• Right to restrict processing: The right to request that processing of your personal data be temporarily restricted while a dispute about accuracy or the grounds for processing is resolved.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact the pilbet Data Privacy team at [email protected]. We will respond to verified requests within thirty (30) days. We may need to verify your identity before processing your request to protect against unauthorized data access requests.

If you are not satisfied with pilbet's handling of your data subject request or believe pilbet has not adequately addressed a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) or the relevant data protection authority in your jurisdiction.

With your consent, pilbet may send you promotional communications about new games, bonus offers, special events, VIP programs, and other pilbet news via email, SMS, or push notifications. These communications are designed to help you get the most out of your pilbet experience as a Filipino player — including promotions tied to PBA season events, major boxing cards, and other occasions relevant to the Philippine gaming community.

You can opt out of receiving marketing communications from pilbet at any time by:

• Clicking the "unsubscribe" link in any marketing email from pilbet;
• Updating your notification preferences in your pilbet Account settings; or
• Contacting the pilbet support team at [email protected] and requesting removal from our marketing list.

Opting out of marketing communications will not affect your receipt of service-related communications — such as transaction confirmations, Account security alerts, deposit and withdrawal notifications, and support responses — which are necessary for the operation of your Account and cannot be disabled.

The pilbet Platform is strictly intended for persons aged 21 years and over. pilbet does not knowingly collect personal data from, or direct its services at, individuals under the age of 21. Age verification is a mandatory part of the pilbet Account registration and KYC process, and pilbet employs systems to detect and prevent use of the Platform by underage individuals.

If pilbet discovers that it has inadvertently collected personal data from a person under 21 years of age, it will take immediate steps to delete that data and close the associated Account. Any deposits made by an underage individual may be returned to the depositing payment method net of any winnings, in compliance with applicable regulations and the pilbet Terms and Conditions.

Parents and guardians who become aware that a minor in their care has accessed or registered on the pilbet Platform are encouraged to contact the pilbet support team immediately at [email protected] so that appropriate action can be taken without delay.

The pilbet Platform may contain references to or integrate with third-party services — such as game software from providers like JILI, Pragmatic Play, and PG Soft, or payment processing services from GCash and Maya. These third-party services operate under their own privacy policies and terms, which are separate from this pilbet Privacy Policy.

pilbet is not responsible for the privacy practices of third-party providers whose services are integrated into the Platform. We encourage you to review the privacy policies of any third-party service you interact with. pilbet does not endorse and takes no responsibility for the content, privacy practices, or security of any third-party websites or services that may be referenced on the Platform.

When you make deposits or withdrawals via GCash, Maya, or other payment providers, those transactions are processed by the relevant payment provider subject to their own terms and privacy policies, in addition to the pilbet payment processing terms.

pilbet reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will provide notice to registered Players via email to the address associated with their pilbet Account, or through a prominent notice on the Platform, at least 14 days before the changes take effect where practicable.

The most current version of this Privacy Policy, with its effective date, will always be accessible at pilbet.cam/privacy-policy. We encourage you to review this Policy periodically to stay informed of how pilbet handles your personal data. Your continued use of the pilbet Platform following the effective date of any revised Policy constitutes your acknowledgment of and agreement to the updated terms.

If any update to this Policy requires your specific consent (for example, for a new processing purpose not covered by a prior consent), pilbet will seek that consent separately before commencing the relevant processing.

For any questions, concerns, or requests relating to this Privacy Policy or pilbet's handling of your personal data, please contact us through the following channels:

• Email: [email protected] — please mark your subject line as "Data Privacy Inquiry" or "Data Subject Request"
• Live Chat: Available 24/7 via the chat feature on the pilbet Platform — fastest channel for urgent Account-related privacy concerns
• Response time: Data subject requests acknowledged within 5 business days; substantive responses provided within 30 days

If you believe that pilbet has not handled your personal data in accordance with applicable data protection law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to contact the NPC and file a complaint can be found on the NPC's official website. pilbet will cooperate fully with any NPC investigation.